Real Support. Real People. Real Results.

What if, when you needed help with your practice management system, you could simply pick up the phone and speak to a real person? 

At Keyhouse, that’s exactly what we offer — real voices, real expertise, and real support when it matters most. 

When software providers talk about “support packages” or “software support,” the reality can vary widely. For many firms, support means logging a ticket and waiting days — sometimes weeks — for a response. We believe support should be simpler, faster, and more human.

Easy Access to Real Support 

With the right provider, help should never feel out of reach. Our customers don’t have to rely solely on ticketing systems or automated responses. They can lift the phone, send an email, and speak directly to someone who understands their system and their business. 

Support should be accessible, responsive, and dependable — and that’s exactly what we aim to deliver. 

“There is always someone available at the end of the phone or an email – that was clear from the beginning and continues to be.” 

M J O’Connor Solicitors 

Support our Customers Genuinely Value 

We’re proud to hold a 98% customer service satisfaction rating. We don’t shout about it often because it almost sounds too good to be true — but for us, great support is just part of doing the job properly. 

Great software alone isn’t enough. Technology can only take you so far; real progress comes from real people who are there to guide you, answer questions, and help you get more from the software. 

Whether you’re moving to a new practice management system, migrating critical legacy data, or simply need day-to-day assistance, our support team is always close at hand — by phone, email, or whatever works best for you. 

“One of the strong selling points for Keyhouse is that queries are answered in real time — not two weeks later like some legal accounts packages from across the water.” 

McInerney Solicitors 

Why support matters as much as the software 

At Keyhouse, a Dye & Durham solution, our business is built on three core pillars: our software, our services, and — most importantly — our people. When these work together, the result is a better experience for your firm and better outcomes for your clients. 

That’s why more Irish legal practices rely on Keyhouse than any other provider in the market. They know we’re more than a software supplier. We’re an experienced practice partner with a deep understanding of what law firms really need. 

We’re the first to admit that no single piece of technology is a silver bullet. That’s why we work closely with our clients from day one, offering business process consulting (LEAN), training, and ongoing support to help firms get the maximum value from their technology. Our goal is long-term partnership — supporting your firm as it grows and evolves.

If you’d like to learn more about Keyhouse and our support service, call us today on 01 290 2222.